Quiz Answer

Outsourcing Its IT, Kone Is Focusing on Its Core Competencies

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Question for Minicase 2:

1. What were the major drivers of the outsourcing at Kone?

Major drivers of the outsourcing at Kone:
- Kone found out that their internet IT processes were insufficient to support
the globalization strategy.
- Kone is contribution to reducing the administrative cost of global sales was
minimal.

2. Why did Kone elect to work with several vendors?

Kone elect to work with several vendors because:
- The outsourcing vendors guarantee to have the system available 99.5% of the
time.

3. What are some of the risk of this outsourcing?

Some of the risks of outsourcing:
- Management risks
- long-term exclusive outsourcing isolates the organisation from the marked.
There is a risk in trying yourself to one suplier in a rapidly charging
marketplace.
- While vendors are busy managing the IT services for the company, they are
also be busy building relationships with the company's business peers and
taking work that may have come on company's way.

- Technology risks
- Regulatory compliance
- Threats to security, availability and integrity of resources.

Advantages and risk of outsources:
- Advantage:
- Cost saving , able to save a significant amount of money.

- Risks:
- Lose some element of control over the people that are undertaking the
particular job or operational functions that have been outsourced.

4. How can Kone control its vendors?

- Kons maintains some IT competencies to allow it to actively manage its vendors.
- Kone's internal team meets online regularly, and the vendors collaborate and
work closely together.

MENGKAJI KEPENTINGAN SISTEM JARINGAN PENGANGKUTAN DI BANDAR BARU SERI PETALING


Artikal ini adalah hasik kajian kepentingan sistem jaringan pengangkutan di bandar baru seri petaling. beberapa kajian telah dibuat berdasarkan
1) Jenis-jenis sistem pangangkutan
2) Faktor-faktor yang mempengaruhi jaringan sistem pengangkutan
3) Kepentingan jaringan sistem pengangkutan
4) Kesan-kesan jaringan sistem pengangkutan
5) Langkah-langkah penyelesaian masalah

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The purpose of the study described in this paper is to propose and test a structural equation model that can be used to determine the quality sought for and to measure customer satisfaction in the case of public transportation in a university campus.

* Service Quality and Satisfaction of Public Service: A Structural Equation Modeling Approach

A New Era for Public Transport Development in China

The urbanization and motorization which fueled China’s economic growth since the mid 1980s brought unprecedented demand for land, road space, and other urban infrastructure and services. As China’s cities were being positioned as the new engines of growth, transport development between and within urban areas received high national priority. Government resources at state, provincial, and local levels focused on increasing infrastructure capacity and on expressways in particular, while industrial policy nurtured the nascent automotive industry. Some early policy and investment support was directed at public transport; however, these efforts were not deep enough to address structural weaknesses in management and operations. Thus, transit development lagged behind the growing demand for, and supply of, private modes of transport as China’s economy boomed. As a result, traditional public transport services—mainly large buses—suffered significant rider ship losses in the late 1980s and early 1990s.This article surveys China’s public transport experience over the past decade and a half, as China’s environmental, energy, and economic development objectives have come into sharper focus. While the earlier industrial policy commitment to the “household car” has not been abandoned, there is growing recognition in cities that, even if private vehicle ownership is encouraged, this must be accompanied by prudent policies curtailing auto use. Moreover, the need to develop suitable alternatives to private auto travel motivates renewed interest in raising the efficiency, quality, and quantity of public transport services in urban areas.


- A New Era for Public Transport Development in China

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values across studies. It also appears that the country involved, the number of competitive
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