The purpose of the study described in this paper is to propose and test a structural equation model that can be used to determine the quality sought for and to measure customer satisfaction in the case of public transportation in a university campus.
* Service Quality and Satisfaction of Public Service: A Structural Equation Modeling Approach
Tuesday, January 27, 2009
Service Quality and Satisfaction of Public Service: A Structural Equation Modeling Approach
Posted by ShiDa at 9:52 PM
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